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Open Monday–Sunday, 7:00 AM – 9:00 PM
03-8084 0160
Practical questions about contacting Kuala Lumpur Aircond Service Direct, where we work, and how quotes are handled. For questions about servicing itself — how often a unit needs attention, what a chemical clean does, why an aircond is not cold — see the aircond service FAQs on our homepage.
We are based at Jalan Medan Putra 6, Medan Putra Bussiness Centre, 52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur. The Google Business Profile listing for the business is shown on our contact page, and it is the same business you reach on WhatsApp.
We work throughout Kuala Lumpur — central, north, south, east and west. The full list is on our service areas page. If your area is not shown there, message us and we will confirm whether we can attend.
WhatsApp. Send a photo of the aircond and a line about what it is doing, and we can take it from there. You can also call 03-8084 0160. We are open Monday to Sunday, 7:00 AM to 9:00 PM.
Because the work genuinely varies. One bedroom unit is a different job from six units in a shop lot, and a unit serviced recently is a different job from one left untouched for years. The type of service, the type and capacity of the unit, its condition, whether any parts are involved and how easy the outdoor unit is to reach all change what is involved. Rather than publish a number that would be wrong for most people, we quote each job.
A photo of the unit is the most useful thing. Beyond that, it helps to know:
How many units need attention · what the unit is doing, or which service you think you need · whether it is a home or a commercial premises · roughly where in Kuala Lumpur you are. If you know the brand, model or horsepower, send that too — but do not worry if you do not.
General aircond servicing, chemical cleaning, aircon repair and fault diagnosis, refrigerant gas top-up, air conditioning installation, system overhaul and condition inspection. Each has its own page under our services, with more detail on what it is for.
Tell us the brand and model and we will confirm before you book. Sending a photo of the indoor unit and the label on it is usually enough for us to tell you.
Often you do not need to — describe the symptom and we will tell you which service applies. If the unit is simply due for a clean, that is general servicing; if it smells musty or airflow has dropped off badly, chemical cleaning may be the better fit; if something has actually failed, that is repair. We assess the unit before recommending anything.
Everything you might need to reach us or find us, in one place.
If it is not answered here, message us and ask. Send a photo of the unit if your question is about a specific aircond.
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