Terms of Service

Last updated: 1 June 2026

These terms apply to the services provided by Kuala Lumpur Aircond Service Direct ("we", "us", "our") and to your use of our website. By booking a service with us, you agree to these terms.

Our services

We provide aircond servicing, chemical wash, gas top-up, repair, maintenance, overhaul, inspection, and split-unit installation for residential and commercial customers across Kuala Lumpur. The specific work and scope agreed for your job is whatever is set out in the written quote we send you.

Quotes and pricing

• Every job is quoted in writing on WhatsApp before any work begins.
• Quotes are based on the information and photos you provide. If the unit or site condition is materially different on arrival, we will tell you and re-quote before continuing.
• A quote is valid for 14 days unless stated otherwise.

Bookings and access

You agree to provide safe and reasonable access to the units being serviced at the scheduled time. If we cannot access the site or the appointment is missed without notice, we may need to reschedule.

Payment

Payment is due on completion of the work unless we agree otherwise in writing. We will confirm the accepted payment methods when we send your quote.

Warranty

• Servicing work carries a 3-month workmanship warranty.
• Installation parts carry a separate 1-year warranty, plus the manufacturer's compressor warranty where applicable.
• Warranty covers the work and parts we supplied. It does not cover faults caused by misuse, electrical supply issues, pre-existing damage, or work carried out by others after our visit.

Customer responsibilities

You are responsible for giving us accurate information about the unit and any known faults, and for telling us about anything on site that may affect safe working.

Liability

We carry out work with reasonable care and skill. To the extent permitted by law, our liability for any single job is limited to the value of that job. We are not liable for indirect or consequential losses. Nothing in these terms removes any rights you have under Malaysian consumer law.

Cancellations

If you need to cancel or reschedule, please let us know as early as possible on WhatsApp so we can free up the slot.

Website content

Photos, project case studies, and content on this website are for general information. Real results depend on the condition of your specific units and site.

Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last revised.

Contact us

Questions about these terms? Reach us at 91-2, Jalan Medan Putra 6, Medan Putra Business Centre, 52200 Kuala Lumpur, or through our contact page.