How we handle the personal information you share when you contact Kuala Lumpur Aircond Service Direct for an aircond service quote or booking.
Last updated: 1 June 2026
Kuala Lumpur Aircond Service Direct ("we", "us", "our") operates the website at kualalumpuraircondservicedirect.com.my. This policy explains what personal information we collect, why we collect it, and how we look after it, in line with Malaysia's Personal Data Protection Act 2010 (PDPA).
We only collect information you choose to give us when you get in touch about an aircond service. This typically includes:
We do not collect payment card details through this website, and we do not run accounts or logins for customers.
We use the information you provide only to:
We are a small in-house team and we do not sell, rent, or trade your personal information. We do not share it with third parties for marketing. Information is only seen by our own technicians and office staff who need it to carry out your job.
Most enquiries reach us through WhatsApp. Messages you send are also handled under WhatsApp's own privacy terms. We keep your chat history only as long as needed to service your booking and honour any warranty.
We keep service records and contact details for as long as needed to provide warranty cover and for our normal business records, after which they are deleted or anonymised.
Under the PDPA you may ask us to access, correct, or delete the personal information we hold about you, or ask us to stop contacting you. To make a request, message us on WhatsApp or use the details on our contact page.
This is a simple static website. We may use basic, privacy-respecting analytics to understand how many people visit and which pages are useful. These do not identify you personally.
We may update this policy from time to time. The date at the top shows when it was last revised.
Questions about this policy or your information? Reach us at 91-2, Jalan Medan Putra 6, Medan Putra Business Centre, 52200 Kuala Lumpur, or through our contact page.
