Privacy Policy

Last updated: 1 June 2026

Kuala Lumpur Aircond Service Direct (“we”, “us”, “our”) operates the website at kualalumpuraircondservicedirect.com.my. This policy explains what personal information we collect, why we collect it, and how we look after it, in line with Malaysia’s Personal Data Protection Act 2010 (PDPA).

Information we collect

We only collect information you choose to give us when you get in touch about an aircond service. This typically includes:

• Your name and the contact number or WhatsApp number you message us from;
• Your service address or building name in Kuala Lumpur, so we can schedule a visit;
• Details and photos of the aircond unit or problem you send us for a quote;
• Any email address you use to contact us.

We do not collect payment card details through this website, and we do not run accounts or logins for customers.

How we use your information

We use the information you provide only to:

• Reply to your enquiry and prepare a written quote;
• Schedule, carry out, and follow up on your aircond service or installation;
• Contact you about your booking, including reminders and after-service follow-up calls;
• Keep a basic service record of the work carried out.

Sharing your information

We are a small in-house team and we do not sell, rent, or trade your personal information. We do not share it with third parties for marketing. Information is only seen by our own technicians and office staff who need it to carry out your job.

WhatsApp and messaging

Most enquiries reach us through WhatsApp. Messages you send are also handled under WhatsApp’s own privacy terms. We keep your chat history only as long as needed to service your booking and handle any follow-up on the work.

How long we keep it

We keep service records and contact details for as long as needed for our normal business records, after which they are deleted or anonymised.

Your rights

Under the PDPA you may ask us to access, correct, or delete the personal information we hold about you, or ask us to stop contacting you. To make a request, message us on WhatsApp or use the details on our contact page.

Cookies and website analytics

This is a simple static website. We may use basic, privacy-respecting analytics to understand how many people visit and which pages are useful. These do not identify you personally.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.

Contact us

Questions about this policy or your information? Reach us at Jalan Medan Putra 6, Medan Putra Bussiness Centre, 52200 Kuala Lumpur, or through our contact page.